CARETRACK
Can’t sign in?
Can’t use your passkey?
Pick the line that fits.
Sign in and approve with that one. On a laptop or Chromebook, choose the option to use a passkey from another device.
A password reset alone will not fix this. Your manager can reset your passkeys so you can set one up again. Send your admin a note
Reset your password
Enter your login name or email — we’ll email you a link to set a new password.
If that account exists, we’ve emailed a reset link. Check your inbox (and spam).
Forgot your login name?
Enter your email and we’ll send you your login name.
If that email is on file, we’ve sent your login name. Check your inbox (and spam).
Still stuck? Ask your admin
No email on file, or nothing arrived? Send your admin a note — they’ll get you back in. This doesn’t change any password by itself.
Thanks — your admin has been notified. They’ll reset your login. If it’s urgent, call your lead.